800 Tchoupitoulas St
New Orleans, LA 70130
December 29, 2011
I felt a bit of an obligation to visit Emeril’s while in the city. After all, his was the first cooking show that I really watched with any enthusiasm and, without Emeril Live, I’m not sure that the Food Network would have reached the levels of success that it has today.
We arrived ten minutes early. Or, at least, what I thought was ten minutes early. In fact, the time change and my stupid phone conspired to mess us up by an hour, so we were 50 minutes late. The lunch rush hadn’t set in yet, though, so they get us seated immediately after my fusillade of apologies.
From the prix fixe menu, we get a cup of gumbo, duck mushroom toast, and peanut butter pie. The gumbo is fine, though a bit weak compared to others we tried on the trip. The toast is delicious, though the portion seemed a tad skimpy. More on dessert later.
We also ordered the barbecue shrimp appetizer which was very tasty with the small biscuits being a standout. Our other appetizer was the B.L.F.G.T., a sandwich on brioche with bacon, lettuce, and fried green tomato that was probably my favorite dish of the afternoon.
Dessert was a bit of a fiasco. We had the peanut butter pie and a banana cream pie coming and waited patiently for it. And waited. And waited. After 30 minutes, our server came over to apologize for a mix up that had occurred and let us know that dessert was on its way. My daughter, at this point a good hour past her nap time, had gone from moderately patient to just on the edge of a total meltdown before he’d approached us with the news, so I asked him to package them to go. He apologized again and, ten minutes later, emerged with the pies in a bag.
Service recovery matters a lot to me, so when he let me know that he’d taken one of the two pies off the check, I was fairly satisfied. Mistakes happen, so we went back to the hotel and had the desserts. Having had food at other Emeril restaurants, I’d expected that the dessert would be the highlight. Instead, both pies were just ok. Whether that was a result of the time between their being served and the walk back to the hotel, I’ll likely never know.